1. Whether you’re after a baby hamper, corporate gift or chocolate hampers and gourmet gift baskets, you can rest assured that Creative Hampers’ safe and secure e-Commerce shopping cart is designed for an enjoyable and easy online shopping experience.
2. Phone us on 1300 144 511 and speak to a real person
Our Website is designed around the processing & shipping of gift hampers to one address & is not suitable for the processing of orders to multiple addresses. For orders going to multiple addresses, please download our Creative Hampers Order Form and fax or email it to us. Freight on bulk orders is calculated by our team members after an order has been placed.
Certain terms & conditions apply to bulk orders and they also require a lead in time. Some gifts within our range may not be available for bulk orders. For all bulk orders please direct your enquiries to our office so that we are able to better discuss your needs & any other applicable discounts or delivery options which you may require.
Please call us on 1300 144 511 or (613) 90783189 to discuss your needs with our friendly team, or direct your enquiry on the Contact Us page on our website.
Please note that during our peak season in December, delivery times my take longer than usual. This is beyond our control.
$15.00 AUSTRALIA WIDE (except N.T.)
Deliveries to N.T additional $25.00
$7.50 per additional hamper going to the same address (capped at $55.00)
Estimated Time of Delivery
Melbourne Metro Orders placed by 10am Same Day Delivery
Melbourne Metro Orders after 10am – Next Day Delivery or call for express same day
Orders placed by 1pm AEST are express air couriered to ANY address within Australia the next business day (for non-metro or remote areas please allow extra delivery time).
If your hamper weighs 5kg or more, it will be send via on road courier instead so it may take a little longer. Please refer to the estimated on road delivery times below for hampers weighing over 5kg only.
Victoria (Country) 1-3 business days
NSW ACT SA Brisbane/Gold Coast 1-3 business days
Tasmania 1-4 business days
Far North QLD, Rockhampton, Mackay, Cairns, Townsville 1-6 business days
W.A. & N.T. 1-7 business days
NOTE:During December, please allow extra time for delivery due to the busy Festive period.
We use reliable couriers who make their best endeavours to deliver within the timeframe specified above, however, this is not always guaranteed due to unforeseen circumstances or events beyond our control. For non-metro or remote areas, always allow an extra day or so.
After ordering online, you will receive an email confirmation from Creative Hampers containing your order details. We will make our best endeavours to deliver an order by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control.
If your delivery is going to a patient in hospital, please ensure that all the details are accurate and that the patient is still going to be there within the specified time. Please take care to enter all delivery details correctly. Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order.
If you wish to query a delivery, please contact us at [email protected] and we will use the latest technology in delivery tracking to locate the order.
Please note that we cannot deliver to a P.O. Box and there are no deliveries made on weekends or public holidays. Please allow extra delivery time for orders placed one week before Christmas.
When it comes to packaging, Creative Hampers aim to give every recipient the ‘WOW” factor experience. Our high quality gifts come packaged in luxurious designer boxes, bound with satin ribbon bows that the recipient will want to keep forever. Every gift is carefully packaged here in our Melbourne studio and only the most luxurious, but practical packaging materials are used to ensure that the contents arrive to its destination in the same condition they left.
Refunds & Returns Policy
Creative Hampers makes its best endeavours to deliver an order by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital that charge will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at [email protected]