How safe are my credit card details?
Creative Hampers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Creative Hampers or any outside party.
All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data
eWAY is an authorised third party processor for all the major Australian banks
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Creative Hampers. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.
Can I order a number of Gift Boxes to go to the same address?
If an Item is damaged during transit what will occur?Creative Hampers rarely receives complaint from a client that their gift arrived damaged. We only employ the services of the best delivery people available.
Although all efforts are made to ensure your gift is safely packaged with lots of padding inside a quality cardboard outer, urgent & fragile stickers & tape are placed on the outer carton, sometimes it is possible that damages can occur due to the handling of goods in transit. If this was to occur, please call us immediately and send us a photo in order to arrange for the gift to be returned and a replacement sent. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
What if I want something tailor made?
What will happen to the gifts if the recipient is not home when the gift arrives
Can I order for a specific date?
What if I wish to cancel my order?
What is your Refund & Returns policy?
Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, that charge will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at firstname.lastname@example.org. We use the latest technology in delivery tracking and can locate the order. Orders must be received by 1pm EST for next business day Sydney deliveries to Sydney. No deliveries are made on weekends or public holidays. Please allow an extra 3 working days delivery time for orders placed between 18 – 24 December.
What are your hours of business & where is your head office located?
Our head office is located at 20 / 9 Powells Rd, Brookvale NSW 2100.
Can I pay by cheque or Bpay?
Phone 1300 144 511 and supplying us with your credit card information.
Cheque or money order: Please order at least 7 days in advance if you are paying by either method
Direct Deposit: Please forward all enquiries to us by phone or email and order 3 days in advance if you are paying by direct deposit to allow time for processing. We can arrange for invoicing for organisations that have set up an account with us. Our Banking details are available for electronic transfers upon enquires.
What if I am unhappy with your product or service?