FAQ’s

FAQ’s main image FAQ’s image

How safe are my credit card details?

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

Creative Hampers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Creative Hampers or any outside party.

All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data

eWAY is an authorised third party processor for all the major Australian banks

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Creative Hampers. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

Creative Hampers regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Creative Hampers users, and conforms to Internet privacy standards. Any information collected by Creative Hampers is required in order to provide you with our products and services and a high level of customer service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Creative Hampers will not disclose your personal information to anybody other than those who are contracted to our Company.

Can I order a number of Gift Boxes to go to the same address?

Yes, and the delivery is calculated on the size and weight. You can order up to 4 gift boxes to the same address. If you wish to order more than 5 or if you want them to go to different addresses, please download our multiple address download form on delivery/ordering page.

If an Item is damaged during transit what will occur?

Creative Hampers rarely receives complaint from a client that their gift arrived damaged. We only employ the services of the best delivery people available.

Although all efforts are made to ensure your gift is safely packaged with lots of padding inside a quality cardboard outer, urgent & fragile stickers & tape are placed on the outer carton, sometimes it is possible that damages can occur due to the handling of goods in transit. If this was to occur, please call us immediately and send us a photo in order to arrange for the gift to be returned and a replacement sent. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

What if I want something tailor made?

Yes. Our gifts can be tailor made to meet individual needs & budgets. Should you have any additional ideas we can create something special for you, simply contact us and we can discuss your requirements.

What will happen to the gifts if the recipient is not home when the gift arrives

If the recipient is not home the designated courier company will leave the parcel by the door. If the courier deems the property to be unsafe for the hamper to be left, they will either take the gift back to the nearest Post Office and a notice will be left for the recipient advising them of where the parcel can be picked up from or a calling card will be left for the recipient to arrange another time for the courier to return with the delivery. Please note it is best never to send anything to a unit, apartment, or secured estate with gated access. If Creative Hampers incur an extra cost due to incorrect delivery information, this will be forwarded to the person who made the order.

Can I order for a specific date?

Yes, orders can be made in advance for a specific date. Just put this date in the notes box but please note that due to unforeseen circumstances, we may not be able to get it there exactly on that date but as close as possible to it.

What if I wish to cancel my order?

All cancellation of gift orders must be made no later than 48hrs prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.

What is your Refund & Returns policy?

After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address). Creative Hampers will normally confirm receipt of your order within a few minutes of ordering. Please refer to the estimated delivery times above for your destination. Creative Hampers makes its best endeavors to deliver an order by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, that charge will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at help@creativehampers.com.au. We use the latest technology in delivery tracking and can locate the order. Orders must be received by 1pm EST for next business day Sydney deliveries to Sydney. No deliveries are made on weekends or public holidays. Please allow an extra 3 working days delivery time for orders placed between 18 – 24 December.

What are your hours of business & where is your head office located?

Monday – Friday: 9.00am – 5.00pm

Our head office is located at 20 / 9 Powells Rd, Brookvale NSW 2100.

Can I pay by cheque or Bpay?

You can order in four ways:

Phone 1300 144 511 and supplying us with your credit card information.

Cheque or money order: Please order at least 7 days in advance if you are paying by either method

Direct Deposit: Please forward all enquiries to us by phone or email and order 3 days in advance if you are paying by direct deposit to allow time for processing. We can arrange for invoicing for organisations that have set up an account with us. Our Banking details are available for electronic transfers upon enquires.

What if I am unhappy with your product or service?

Please let us know immediately if there is a problem with either your gift purchase or our service! We like to do our best to deliver fantastic service, offer competitive prices and provide the best quality products, so if there are ever any problems, please let us know so we can resolve the matter to your satisfaction. We see this as an opportunity to make it up to you. We have an extensive quality checking system, and do everything we can to ensure goods are always delivered in the best condition. However, if the gift is defective, damaged or not what you ordered, please notify Creative Hampers immediately.