Privacy policy
This policy explains how Creative Hampers collects, uses and protects your personal information. Creative Hampers is a trading name of ANP Brands Pty Ltd (ABN 12 698 982 991), Unit 14, 9 Hare Place, Rouse Hill NSW 2155.
What we collect
- Your name, email address, phone number and billing address, and your company name and job title for business orders.
- The names, delivery addresses and gift messages for the people you send hampers to.
- Your order history and any notes you give us, such as delivery instructions or dietary needs.
- Information about how you use our website, collected through cookies (see below).
We don't store your full card details. Payments are processed by our payment providers.
How we use it
- To process, pack and deliver your orders, and to contact you about them.
- To answer your enquiries and prepare quotes.
- To keep business and tax records.
- To improve our website, products and service.
- To send you news and offers, if you've subscribed or are an existing customer. You can unsubscribe at any time using the link in any of our emails.
We only use the details of the people you send gifts to for delivering their gift. We don't add them to our marketing lists.
Who we share it with
We never sell your personal information. We share it only with trusted service providers who help us run the business, and only so they can provide that service:
- couriers and Australia Post, to deliver your orders
- payment providers, to process your payment
- our website, email, accounting and cloud software providers, including AI tools that help us process orders and run our business
- advertising and analytics providers such as Google, Microsoft, Meta and LinkedIn, to measure and improve our website and advertising
Some of these providers store information overseas, for example in the United States. We choose providers that protect personal information. We may also disclose information where the law requires it.
Cookies and website analytics
Our website uses cookies and similar tools to keep your cart working, remember your preferences, and understand how visitors use our pages, such as which pages are viewed and where people click, so we can improve the site. Some of these tools are used to show you our ads on other websites. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them.
Keeping your information safe
We take reasonable steps to protect your information, including secure encrypted connections on our website and password-protected business systems. See our Security Policy for more.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Just contact us using the details below.
Questions or complaints
If you have a question or a concern about your privacy, please contact us first, and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Email info@creativehampers.com.au or call 1300 305 430.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: October 2026
