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3 Gift Girls Pty Ltd
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3 Gift Girls Pty Ltd
0
  • SHOP ALL
  • MOTHERS DAY
  • CORPORATE
  • GOURMET FOOD & DRINKS
  • For Her
  • For Him
  • For Baby & Kids
  • About Us
  • Contact
  • Home
  • Shipping & Returns

Shipping & Returns

How to Place An Order

1. Whether you’re after a baby hamper, corporate gift, chocolate hampers or gourmet gift baskets, you can rest assured that Creative Hampers’ safe and secure e-Commerce shopping cart is designed for an enjoyable and easy online shopping experience.

2. Phone us on 1300 30 54 30 or +612 9053 2840 and speak to a real person

3. Email us at  support@3giftgirls.com.au

 

Bulk Orders

Our Website is designed around the processing & shipping of gift hampers to one address & is not suitable for the processing of orders to multiple addresses. For orders going to multiple addresses, please download our Creative Hampers Bulk Order Form and email it to us. Freight on bulk orders is calculated by our team members after an order has been placed.

Certain terms & conditions apply to bulk orders and they also require sufficient lead time. Sadly, some gifts within our range may not be available for bulk orders.

For all bulk orders please send in the Bulk order form, email us on support@3giftgirls.com.au or call 1300 30 54 30 or (612) 9053 2840 to discuss your needs with our friendly team.

Please note that during our peak season in December, delivery times my take longer than usual, so plan ahead.

 

Delivery Costs

 

Standard Delivery - FREE

  • Normal Delivery estimates (please allow longer at peak times):
    • NSW, ACT, QLD, VIC metro: 1-3 business days
    • SA and TAS metro: 3-5 business days
    • WA, NT metro: 5-8 business days
    • All regional areas: add 1-2 business days to metro estimates (deliveries may be made to the closest post office for some regional locations)
  • Deliveries are made during business hours Monday to Friday (excluding public holidays).
  • Requests for delivery on specific days cannot be guaranteed, however we will always do our best to aim for delivery on the requested date.
  • Please be careful when entering your details as mistakes can result in delays in delivery. For deliveries to business addresses please include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, these will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at support@3giftgirls.com.au
  • Any delays in delivery are beyond our control and we cannot be held responsible.  You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

 

Premium Delivery 

  • Additional fee of $13
  • Available for metro areas and most regional locations (please allow up to 2 business days for delivery during normal periods, longer if at peak times).
  • Not available to PO Box or Parcel Locker addresses.
  • Orders placed before 1pm (Sydney AEST) Monday to Friday (excluding public holidays) will be delivered on the following business day.
  • Please be careful when entering your details as mistakes can result in delays in delivery. For deliveries to business addresses please include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, these will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at support@3giftgirls.com.au
  • Any delays in delivery are beyond our control and we cannot be held responsible if this occurs.  You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.


Same Day Delivery/Next Day Delivery - Sydney Metro ONLY

  • Available to selected Sydney metro postcodes for an additional $25
  • Only available to choose at checkout prior to 10am AEST on business days.
  • Not available to PO Box or Parcel Locker addresses.
  • Recipient MUST be home to sign for parcel. Couriers will NOT take parcel to closest Post Office or leave unattended on premises if no one is available to sign for delivery. This is to ensure that the parcel is safely received by the intended recipient (a re-delivery fee will apply if delivery needs to be re-attempted).

 

Delivery Information

We use reliable Freight and Postal companies who try their best to deliver within the timeframes specified, however, this is not always possible due to unforeseen circumstances beyond our control. For non-metro or remote areas, always allow an extra day or so.

If your delivery is to a patient in hospital, please ensure the details are accurate and that they will be there within the specified time. Please take care to enter all delivery details correctly as incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order.

If you wish to query a delivery, please contact us at support@3giftgirls.com.au.

There are no deliveries made on weekends or public holidays.

Please order early and always allow extra delivery time at Christmas.

Packaging

When it comes to packaging, Creative Hampers aim to have the ‘WOW” factor. Our high quality gifts are packed in luxurious designer boxes all tied up with satin ribbon. Every gift is carefully packaged here in our Sydney studio to ensure they arrive at the destination in the same condition they left.

 

Refunds & Returns Policy

Customer Service is key to Creative Hampers.  We truly care and we try our utmost to deliver by the date requested. However, this is not always possible due to unforeseen circumstances beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.

Incorrect information can result in delays in delivery. For deliveries to business addresses please include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, these will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at support@3giftgirls.com.au

Need Assistance?

Speak to the team on 1300 305 430
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Copyright © 2021 3 Gift Girls Pty Ltd
ABN: 13 644 656 619
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 3 Gift Girls Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘3 Gift Girls Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 20, 9 Powells Rd, Brookvale NSW 2100, Australia. Our ABN is 13 644 656 619. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.