Shipping & Returns

Questions about an order? Call 1300 305 430 or 02 9053 2840 (Monday to Friday), or email info@creativehampers.com.au.

Christmas 2026 delivery dates

To arrive before Christmas, please order by 1pm (Sydney time) on these dates:

Where it's going	Standard delivery (free)	Express Post
Metro areas (NSW, ACT, VIC, QLD, SA, TAS)	Thursday 17 December	Tuesday 22 December
WA	Wednesday 16 December	Monday 21 December
NT	Monday 14 December	Monday 21 December

Regional and remote areas need extra time, so please order earlier. These dates are based on Australia Post's 2026 Christmas sending dates. December is very busy for couriers, so we always recommend ordering as early as you can.

How to order

Order online, or call us on 1300 305 430 or 02 9053 2840 to speak to a real person.
Order cut-off for same-day dispatch is 1pm (Sydney time) Monday to Thursday, and 12 noon on Fridays.
We dispatch orders once payment is received.

Bulk and corporate orders

Sending to lots of addresses? Download our bulk order form, add each recipient's name, address and card message, and email it to info@creativehampers.com.au. We'll confirm the delivery costs and dates with your quote. Bulk orders take a little longer to prepare, especially in December, so please plan ahead. See our corporate gifting page for more.

Standard delivery: free on eligible hampers

Standard delivery is free on eligible hampers anywhere in Australia. If a surcharge applies to your address, you'll see it at checkout before you pay.

Usual delivery times, after dispatch (please allow longer at busy times):

NSW and ACT: 2 to 4 business days
VIC, QLD, SA and TAS metro: 3 to 5 business days
WA metro: 3 to 9 business days
Regional areas: add 1 to 2 business days. Some regional deliveries go to the nearest post office for collection.

Delivery surcharges: a surcharge applies to some remote areas of VIC, QLD and SA, and is shown at checkout before you pay. For remote areas of WA and TAS, and for the NT, please call us on 1300 305 430 before ordering, and we'll confirm the delivery cost.

Express delivery: $17

Available to metro areas and most regional locations.
Orders placed before 1pm (Sydney time) on a business day (Monday to Friday, not public holidays) are usually delivered the next business day to metro areas. Allow up to 2 business days for regional areas, and longer at busy times.
Not available to PO Boxes or parcel lockers.

Delivery details

Deliveries are made Monday to Friday during business hours, not on weekends or public holidays.
We can't guarantee delivery on a specific day, but we always aim for the date you ask for.
For business addresses, include the business name. For hospitals, include the ward, and check the patient will still be there on the delivery date.
Hampers with alcohol can only be delivered to people aged 18 or over.
Please check the address carefully. Couriers can't call the recipient to fix a wrong address, so the parcel comes back to us.
If your order hasn't arrived when expected, let us know and we'll track it down for you.

If a parcel comes back to us

Sometimes a parcel is returned to us, for example because the address was incorrect, the recipient wasn't home and didn't collect it, they had moved or left hospital, or there was nowhere safe to leave it. If this happens:

We'll email you within three business days of it arriving back with us.
Parcels can't be redirected while in transit, so we'll resend it to the correct address once you confirm it.
A redelivery fee applies when the return was caused by incorrect or incomplete details, or the parcel not being collected.

Damaged or faulty hampers

If your hamper arrives damaged, or something is faulty or not as described, we'll put it right.

Take a photo of the damage, if you can see it.
Email it to info@creativehampers.com.au, or call us on 1300 305 430. Please let us know as soon as you can.
Tell us whether you'd like a replacement, an exchange for another hamper, store credit, or a refund to your original payment method.
If we need the item back, we'll send you a prepaid return label.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Because our hampers contain food and drinks, we can't accept returns for a change of mind.

Packaging

Every hamper is carefully packed at our Rouse Hill warehouse in Sydney, so it arrives looking just as it should.

Shipping & Returns