The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
Yes, and the delivery is calculated on the size and weight. You can order up to 4 gift boxes to the same address. If you wish to order more than 5 or if you want them to go to different addresses, please download our bulk order form on delivery/ordering page. Or alternatively rech out to us at firstname.lastname@example.org or phone 1300 30 54 30.
Creative Hampers rarely receives complaint from a client that their gift arrived damaged. We only employ the services of the best delivery people available.
Yes. Our gifts can be tailor made to meet individual needs & budgets. Should you have any additional ideas we can create something special for you, simply contact us and we can discuss your requirements.
If the recipient is not home the designated courier company will leave the parcel by the door. If the courier deems the property to be unsafe for the hamper to be left, they will either take the gift back to the nearest Post Office and a notice will be left for the recipient advising them of where the parcel can be picked up from or a calling card will be left for the recipient to arrange another time for the courier to return with the delivery. Please note it is best never to send anything to a unit, apartment, or secured estate with gated access. If Creative Hampers incur an extra cost due to incorrect delivery information, this will be forwarded to the person who made the order.
Yes, orders can be made in advance for a specific date. Just put this date in the notes box but please note that due to unforeseen circumstances, we may not be able to get it there exactly on that date but as close as possible to it.
All cancellation of gift orders must be made no later than 48hrs prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.
After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address). Creative Hampers will normally confirm receipt of your order within a few minutes of ordering. Please refer to the estimated delivery times above for your destination. Customer Cervice is key to us and we try our best to deliver by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Monday – Friday: 9.00am – 5.00pm
Please let us know immediately if there is a problem with either your gift purchase or our service! We like to do our best to deliver fantastic service, offer competitive prices and provide the best quality products, so if there are ever any problems, please let us know so we can resolve the matter. We pride ourselves on Customer Service, have an extensive quality checking system, and do everything we can to ensure goods are always delivered in the best condition. However, if the gift is defective, damaged or not what you ordered, please notify Creative Hampers immediately.