Our Early Bird special offer for Christmas this year is a cracker (pun intended)! You will receive 10% off all Christmas hamper bulk orders made before November 1 PLUS Free branded ribbon. Conditions apply. Minimum order value is $1000 (discount applies on first 100 hampers and not available for Custom or Value hampers). A 50% deposit is required by November 1, 2023.
The majority of parcels are sent via Australia Post. If you want your parcels to arrive before Christmas please order as per the following deadline dates. (please note our order cut off time is 1pm on these dates except for same day courier which is 11am). Thes deadlines have been supplied by Australia Post, please note we can not guarantee delivery dates because once a parcel leaves our warehouse it is in the hands of Australia Post .
Wednesday 13 December - WA & NT
Sunday 17 December - All NSW
Sunday 17 December - ACT, QLD, VIC, SA & TAS
Express Post delivery
Monday 18 December - WA & NT
Tuesday 19 December - ACT, QLD, VIC, SA & TAS
Wednesday 20 December - All NSW
Same Day Courier Sydney only
Thursday 21 or Friday 22 December (depending on stock availability)
Yes, and the delivery is calculated on the size and weight. You can order up to 4 gift boxes to the same address. If you wish to order more than 5 or if you want them to go to different addresses, please download our bulk order form on delivery/ordering page. Or alternatively reach out to us at firstname.lastname@example.org or phone 1300 30 54 30.
Absolutely! In fact, we encourage it. We don’t want you sending out gifts and the recipient not knowing who they are from. When you add your hamper to the cart there is a space for you to write your message. If you forget, then email email@example.com or call 1300 305 430 and we will try to include it in your order for you but it depends on if your hamper has already been sent.
Christmas is a busy time for everyone including the postman and delivery services. This is why we suggest planning early and send in the first week of December to avoid delivery delays.
Unfortunately, we can’t guarantee delivery dates as once it leaves our warehouse it is in the hands of Australia Post. If the recipient is in Sydney then we can guarantee delivery dates if Same Day courier is selected.
It is our belief that it is better to get there early rather than later. If we know it is a Christmas gift, we will include a Santa sticker on the outside of the shipping box saying not to open until Christmas.
Yes you can! We have a lot of branding options including branded ribbon, laser engraving on picnic baskets and boards, we even can brand certain products including candles, candies, biscuits and chocolate freckles.
We know that many of our corporate customers have limited budgets to work with, a lot of people to thank and are looking for affordable solutions for their Christmas gifting. This is where our Value range comes in. Hampers that our priced well, can be delivered in volume to either one address or many. We will happily provide you with a quote based on your delivery needs, working out the most cost effective way of delivering them. Considerable savings can be made if shipped in bulk to a single address.
The EOFY 20% discount is valid for hampers listed in the End of Financial Year hampers category only. A minimum of 6 or more hampers need to be order to get the discount.
Yes you can! We have a reciprocal arrangement with a hamper company we trust in New Zealand. Whilst the hamper inclusions might not be exactly the same due to availability of equivalent product, the value and quality will be comparable. We know it is a bit hit and miss to randomly select companies overseas and this is why we have set up this arrangement. You can be assured that the freshest products will be included in the hamper with no customs issues arising.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
Creative Hampers rarely receives complaint from a client that their gift arrived damaged but unfortunately sometimes accidents happen...for which we are deeply sorry. Don't wory we will fix it!
Yes. Our gifts can be tailor made to meet individual needs & budgets. Should you have any additional ideas we can create something special for you, simply contact us and we can discuss your requirements.
If the recipient is not home the delivery company will leave the parcel by the door. If the courier deems the property to be unsafe for the hamper to be left, they will either take the hamper back to the nearest Post Office and a notice will be left for the recipient advising them of where the parcel can be picked up from or a calling card will be left for the recipient to arrange another time for the courier to return with the delivery. Please note it is best never to send anything to a unit, apartment, or secured estate with gated access. If Creative Hampers incur an extra cost due to incorrect delivery information, this will be forwarded to the person who made the order.
Yes, orders can be made in advance for a specific date, just put this date in the delivery notes box at checkout. Please note once the hamper leaves our warehouse it is in the hands of the delivery company. We try our hardest to deliver as close to the delivery date as possible but exact dates can not be guaranteed except for the Same Day Sydney courier delivery service
All cancellation of gift orders must be made no later than 48hrs prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.
After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address). Creative Hampers will normally confirm receipt of your order within a few minutes of ordering. Please refer to the estimated delivery times above for your destination. Customer Service is key to us and we try our best to deliver by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Monday – Friday: 9.00am – 5.00pm
Please let us know immediately if there is a problem with either your gift purchase or our service! We like to do our best to deliver fantastic service, offer competitive prices and provide the best quality products, so if there are ever any problems, please let us know so we can resolve the matter. We pride ourselves on Customer Service, have an extensive quality checking system, and do everything we can to ensure goods are always delivered in the best condition. However, if the gift is defective, damaged or not what you ordered, please notify Creative Hampers immediately.
The simple answer here is to please check your spam or junk folder. Unfortunately sometimes our emails go to your junk folder and this is someting beyond our control. Google and the like have very strict filters on emails so sometimes this does happen. If you still haven't received an email please contact us on firstname.lastname@example.org. Another tip all confirmation emails will come from 3giftgirls.com.au not creativehampers.com.au so this may also be another reason why you think it has not arrived. Sorry for the confusion
Not to worry! Please let us know asap, time is of the essence. Call 1300 305 430 or email us at email@example.com. If the hamper hasn't been sent then we can we can easily adjust the delivery address in our system for you. If in transit we can try to redirect them. If the hamper couldn't be delivered it will be returned to us.
We will happily resend it for you to the correct address however any fees incurred for parcel return, redirection &/or resend will need to be paid for by you.
We know it is an honest mistake but if the incorrect address was given to us and your gift has not arrived in time, Creative Hampers will not issue refunds in this instance as we are not at fault.
Believe us, we know Christmas is a busy time of year and there are so many things to do. Organising Christmas hampers for clients and staff are just one of the many things to tick off.
We recommend you start early for larger orders, in particular. Not only do we have special deals, it means that your stock is secured and delivery dates locked in. Stock will run out as it inevitably does so we suggest start planning and lock it in by mid – end October if you can (you don't have to send it then) and then you can rest up! Christmas is our busiest time of year and we don’t want to disappoint.
And remember all delivery services are super busy too so factor in extra delivery time.
In this rare situation we will always substitute with a similar product of same or higher value is out of stock.