Frequently Asked Questions How safe are my credit card details?

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

Creative Hampers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Creative Hampers or any outside party.

All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data

eWAY is an authorised third party processor for all the major Australian banks

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Creative Hampers. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

Creative Hampers regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Creative Hampers users, and conforms to Internet privacy standards. Any information collected by Creative Hampers is required in order to provide you with our products and services and a high level of customer service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Creative Hampers will not disclose your personal information to anybody other than those who are contracted to our Company.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Creative Hampers’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Creative Hampers’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 14 9 Hare Place Rouse Hill NSW 2155. Our ABN is 12 698 982 991. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy policy

This policy explains how Creative Hampers collects, uses and protects your personal information. Creative Hampers is a trading name of ANP Brands Pty Ltd (ABN 12 698 982 991), Unit 14, 9 Hare Place, Rouse Hill NSW 2155.

What we collect

Your name, email address, phone number and billing address, and your company name and job title for business orders.
The names, delivery addresses and gift messages for the people you send hampers to.
Your order history and any notes you give us, such as delivery instructions or dietary needs.
Information about how you use our website, collected through cookies (see below).

We don't store your full card details. Payments are processed by our payment providers.

How we use it

To process, pack and deliver your orders, and to contact you about them.
To answer your enquiries and prepare quotes.
To keep business and tax records.
To improve our website, products and service.
To send you news and offers, if you've subscribed or are an existing customer. You can unsubscribe at any time using the link in any of our emails.

We only use the details of the people you send gifts to for delivering their gift. We don't add them to our marketing lists.

Who we share it with

We never sell your personal information. We share it only with trusted service providers who help us run the business, and only so they can provide that service:

couriers and Australia Post, to deliver your orders
payment providers, to process your payment
our website, email, accounting and cloud software providers, including AI tools that help us process orders and run our business
advertising and analytics providers such as Google, Microsoft, Meta and LinkedIn, to measure and improve our website and advertising

Some of these providers store information overseas, for example in the United States. We choose providers that protect personal information. We may also disclose information where the law requires it.

Cookies and website analytics

Our website uses cookies and similar tools to keep your cart working, remember your preferences, and understand how visitors use our pages, such as which pages are viewed and where people click, so we can improve the site. Some of these tools are used to show you our ads on other websites. You can block or delete cookies in your browser settings, although some parts of the website may not work properly without them.

Keeping your information safe

We take reasonable steps to protect your information, including secure encrypted connections on our website and password-protected business systems. See our Security Policy for more.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Just contact us using the details below.

Questions or complaints

If you have a question or a concern about your privacy, please contact us first, and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Email info@creativehampers.com.au or call 1300 305 430.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: October 2026