After ordering online, you will receive an email confirmation from containing your order details (if you have provided your email address). Creative Hampers will normally confirm receipt of your order within a few minutes of ordering. Please refer to the estimated delivery times above for your destination. Customer Service is key to us and we try our best to deliver by the date requested. However, this is not always possible due to unforeseen circumstances or events beyond our control. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
Incorrect information can result in delays in delivery. For deliveries to business addresses you must include the business name with your order. If Creative Hampers is charged a re-delivery fee by one of our couriers because of inaccurate delivery details or if a patient has been discharged from the hospital, this will be passed onto you. It is your responsibility to inform Creative Hampers immediately if an order has not arrived. If you wish to query a delivery, please contact us at firstname.lastname@example.org. We use the latest technology in delivery tracking and can locate the order. Orders must be received by 1pm EST for next business day Sydney deliveries to Sydney. No deliveries are made on weekends or public holidays. Now more than ever, please allow additional time for peak times like Christmas.